Frequently asked questions

Payment Methods

How long does it take until I am able to download the product after purchase?

During the order process you have two possibilities. You can unlock your product either directly after purchase or later.

If you waive your right of cancellation, your product will be available right away after the download.
If you insist on your right of cancellation, you can only download your product after two weeks.
Usually, your download will be enabled within ten minutes after you have received our payment notification.

Very rarely, PayPal payments are manually checked by the payment service provider. In these cases, it may take up to 24 hours before your download is enabled. Unfortunately, we have no facilities to speed up this process.
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